Home Industry News REAL ISSUES. REAL ANSWERS: Saying Thanks

REAL ISSUES. REAL ANSWERS: Saying Thanks

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REAL ISSUES. REAL ANSWERS: Saying Thanks

“We do group trips with our key customers or their key people every couple of years for a week-long stay. That is all based on each achieving goals that we establish.”


“A simple ‘thank you’ for every order goes a long way. Prompt pay discounts, occasional lunches or jobsite visits with cold drinks on hot summer days are appreciated as well.”


“Several things are in place, from a phone call from salesman or manager after the job, to thank you cards, or our new one of a quick thank you post card with a coupon for a future purchase.”


“1: Simply thank them & let them know regularly we appreciate their business. 2: We also work hard at earning their business, not expecting it. 3: We drive additional value to their bottom line through pricing, rebates, market information & best practices.”


“Typically done on both individual and corporate basis (individually through the salespeople with their customers) and then corporately through events (cookouts, fishing trips, educational opportunities, etc.).”


Have a Real Issue? Contact me at Rick@LBMJournal.com.

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